Veralto Jobs

Videojet is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Quality & Innovation segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

Videojet Technologies ( www.videojet.com ) is a leading global manufacturer of coding and marking solutions. With more than 400,000 units installed worldwide, Videojet covers all major technologies, including continuous and thermal inkjet, laser, thermal transfer overprinting, and case coding.

As part of our team, you’ll make an immediate, measurable impact on Safeguarding everyday essentials. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Videojet, we value your authenticity and want your talents to shine.

We are seeking a Service Scheduling Coordinator to help partner customer requests for service with our field service team. This role is HYBRID out of our Wood Dale, IL office - 3 days onsite and 2 days remotely. Hours are 9:00am-5:30pm.

This Coordinator will be responsible for customer resolution, scheduling coordination, proactive scheduling (outbound), and escalation support. A successful candidate needs to be able to adapt in a high paced environment and work with different level of customer requests while balancing the coordination of different field service technicians.

KEY RESPONSIBILITIES:

• Act as a communication liaison between Customer and Service Technicians

• Partner with Field Service Managers as well as Management for Customer Escalations

• Drive Scheduling effectiveness utilizing Field Service Lightening (FSL) to enable Field Service team (CSEs) delivery of service in a timely manner to meet or exceed customer expectations and SLAs

• Monitor Phone Queue to minimize customer wait times and drive to quick customer resolution

KEY METRICS

• Daily Phone Queue and Service Level Agreements in Customer Answering and Wait Times

• Install Scheduling/Proactive Service Scheduling

• Month End Reporting, KPIs

• Additional ad hoc TBD

What you will need:

• PC Skills (Microsoft Office)

• Very good understanding of service scheduling

• Hands-on experience with customer interactions, driving higher customer satisfaction

• Strong communication skills, attention to details, able to multi-task and organized

• Strong problem-solving skills

• FSL experience, preferred

• Self-starter attitude and ability to exercise sound judgement to solve difficult problems without direct supervision

• Ability to work cross functionally

US ONLY :

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $25.00 - $27.00 USD per hour. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.